How do I cancel or return an item? Any part purchased from ezAccessory.com that needs to be returned for refund or exchange for any reason within 7 days after you receive the goods, provided that the product has not been installed or damaged. The part must be unused, in its original resalable condition. All parts are subject to a 20% restocking fee.  Shipping charges are not refundable. We will waive restocking fees if your return is the result of an erroneous shipment by us. NO returns of any type will be accepted without a RA (Return Authorization number). NOTE: We are not responsible for lost or stolen packages. For your protection, we suggest that you insure your return shipment and use a carrier that can provide you with proof of delivery and a shipment tracking number. Cancellation can usually made immediately after purchase.  If the order has already been processed and shipped, the order cannot be cancelled and you should follow our return procedures to return the products.